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Terms and Conditions of Enrolment for SFL30115 Certificate III in Floristry

  1. Payment: SFL30115 Certificate III in Floristry can be paid in advance or by instalments. Payment must be received before a student attends classes (see 2018 Course Fees). 
  2. Warrantees There are no warrantees expressed or implied relating to the contents or results of attending a Pearsons Floristry course. Pearsons does not guarantee the participants will find employment upon course completion. 
  3. Duration of the course Most students complete the course in ONE YEAR. However PSF can tailor the program so you can either fast-track the course or extend it. Your enrolment is valid for a total of two years. Your timetable for the course includes the following: - 35 CLASSROOM DAYS – normally scheduled one day per week - 5 DAYS RETAIL FLORISTRY EXPERIENCE - 5 DAYS other Floristry work experience (recommended) - 6 hours per week study time including assignments.
  4.  Awarding of the Qualification Students who complete the whole classroom component of the course, assignments, assessments and the work experience program, and have been assessed as competent in all relevant units of competency will receive the nationally accredited SFL30115 Certificate III in Floristry. Students who complete and have been assessed as competent in one or more units of the course, but not in all the units making the certificate, will be issued with a nationally accredited Statement of Attainment in partial completion of SFL30115 Certificate III in Floristry . It is strongly recommended that students practice their floristry designs in their own time. This will enhance the learning experience and increase the ability of the students. 
  5. Protection for of your fees if you have pre-paid your course. If you have pre-paid your student fees you are protected by PSF’s membership with an approved TUITION ASSURANCE SCHEME. This membership is held with the Australian Council for Private Education and Training (ACPET) ACPET and the scheme is called Australian Student Tuition Assurance Scheme (ASTAS). ASTAS ensures that any Australian student displaced from a course, due to a member's inability to continue the course, is relocated efficiently and with minimal disruption to a comparable course with another member or approved provider. 
  6. Missing a class: We recommend that you attend all classes as scheduled. However, if this is not possible your options are: a. Planned Absences: If ten (10) business days written notice is provided, the student MAY be able to attend the same class at another day/month at no charge, subject to availability. A place in another class is NOT GURARANTEED but is dependent on schedules and student numbers. Contact PSF Student Support for assistance with this. Alternatively, you may book on to a SELF-PACED TUTORIAL or PRIVATE TUITION (see Conditions 8 and 9). PLEASE NOTE: It is essential to your learning that you attend Week 1 of your Wiring Cluster. If you cannot attend, we recommend you attend a make-up class (if there are any available) or to book on to a PRIVATE TUITION (fees apply – minimum or $225 plus materials – see condition) b. Unplanned Absences: If less than 10 days written notice is given, you MAY be able to attend the same class on another day/month subject to availability. The following fees will be charged to cover MATERIALS and ADMINISTRATION: Practical Classes (per day): $65 Theory Workshop (per day): $50 A place in another class is NOT GUARANTEED but is dependent on schedules and student numbers. 
  7. Missing or Re-sitting Assessments To be awarded Certificate III you will need to be deemed COMPETENT in all the units of competency that make up Certificate III. If you sit an assessment and are deemed ‘not yet competent’ or you miss an assessment due to absence for any reason, you will be given another opportunity to sit an assessment as follows: - Attend a class (see “Missing a class condition”) - Attend a self-paced tutorial (see “Self-paced tutorial condition”) Please note: As we are dealing with fresh materials and in order to be fair to all students, these terms and conditions must be strictly adhered to.   
  8. Self-paced Tutorial Support All Certificate III students can attend four (4) x 3 hour self-paced tutorials sessions throughout their course. The aim of these sessions is to allow a student to practice their practical floristry skills, sit or re-sit an assessment or meet with a trainer/assessor out of their normal class hours. Each tutorial is three (3) hours long. 1. All Students must provide their own materials. Basic sundry items will be available. 2. Students can source their materials independently or purchase flowers on the day from the Oxford Street shop or Stanmore at a discounted rate of 25%. 3. You MUST ENROL via email, stating what you plan to do. Simply email 4. These sessions are NOT CLASSROOM LEARNING, but self-paced. Trainer will have a number of students in any session with a variety of needs. They are not able to devote themselves to just one topic. Students who are there for an Assessment will have priority. 5. Trainers will only review items that are part of the Certificate III curriculum. Bookings to sessions are subject to availability. If you wish to attend an extra Self-paced Tutorial, the fee is $65. These extra session are only offered if places are available. 
  9. Private tuition If at any time you require one-on-one training you can book a session of Private Tuition. Here a trainer is available to help you with your specific programme needs. • cost $75 per hour, plus cost of flowers/materials and runs for a minimum of 3 hours • It is a one-on-one session with a trainer • AIM: to teach designs from the Certificate III curriculum ONLY • Recommended if you miss WEEK 1 of WIRING 
  10. Re-sitting classes You may choose to re-sit a class that you have already completed so you can receive the training in a particular design again. This is subject to space availability in that class. This option is available throughout your 2 year enrolment. The fee structure is as follows: 1. If you are currently completing clusters, the fee is $65. 2. If you have completed the cluster, have been deemed “competent” in the cluster, and you are still within your 2 years enrolment period, the fee is $100. To discuss your options contact: 
  11. Skills required to complete Certificate III and work in a flower shop. All are welcome to join our course however to be able to complete all learning and assessments and work effectively in the flower industry you will need: - LANGUAGE SKILLS: A sound command of written and oral English (Year 10 equivalent) for effective communication both during your course and in the workplace. For example, providing customer service in a flower shop, understanding client’s needs and quoting for wedding flowers and other events. - NUMERACY: Year 10 or equivalent numeracy skills so you are able to calculate the value of flowers to be used in a bouquet, prepare a quotation for a client and manage all retail transactions. - PHYSICAL SKILLS: Studying and working as a florist requires strength, mobility, fine and gross motor skills. Your work day is likely to include unpacking flowers, lifting buckets, flower care and handling, maintaining the store display and standing for long periods. It will also include making floral arrangements which requires fine motor skills. - TECHNOLOGY: studying and working in Floristry require basic computer skills. PSF provide students with access to our STUDENT PORTAL. Here you can find your study schedule, download and upload assignments and communicate with trainers. PSF may also communicate with students via email or social media. Most florists utilise technology to communicate with their clients and in-store with electronic point of sale. 
  12. Special Learning Needs At Pearsons School of Floristry, we endeavour to support students with Special Learning Needs. Any Special Learning Needs must be disclosed to PSF prior to your Enrolment so an assessment can be made as to whether any reasonable adjustments need to be made to your study program. A meeting will be organised with the student and the School to determine the best way to respond to specific learning needs. This might involve Private Tuition, taking a class more than one time, reading material prior to attending a class, having a support person present in the classroom. These arrangements will be put in place on an individual basis and might incur extra cost to the student. Our aim is to provide a supportive learning environment for all students. Enrolment on to the course does not automatically guarantee that a student will have the skills to complete all elements of the course. 
  13. Returning documentation for Enrolment Once you have paid your deposit, you will receive an Enrolment Form by post or email and if you are paying via our instalment plan, you will also receive a direct debit mandate. It is essential that you return these important documents as soon as possible. YOU WILL NOT BE ENROLLED ONTO THE COURSE UNTIL THIS DOCUMENTATION IS RETURNED TO US. You can return a scanned copy of the documents by email or post them back to us. PLEASE NOTE that NO Certificate or Statement of Attainment will be issued if the enrolment documents are NOT fully completed and received by PSF.   
  14. Changes to your study program Students are entitled to change their study program. A minimum of 10 days’ notice IN WRITING is required to facilitate this and acceptance of change will be SUBJECT TO CLASS NUMBERS and AVAILAIBILITY. There is NO GUARANTEE of availability. 
  15. Course Delivery Changes PSF operate in both Darlinghurst and Stanmore. Occasionally it may be necessary to cancel classes or transfer students between sites. If PSF changes a course prior to course commencement and a mutually suitable time cannot be found for you, a full refund will be provided, including any deposits. If a class is amalgamated during your course and no mutually suitable time can be found for you, you will be refunded based on the standard refund policy, depending on how you paid, with no admin fee charged. 
  16. Administration Costs There are additional costs to re-print and resend documentation that you should be aware of. • Re-print of SFL30115 Certificate III in Floristry (SLF30110)-which includes certificate and statement of attainment) $30.00 • Bounced cheque or declined credit card payment cost $50.00 
  17. Assignments and Homework There are a number of assignments that need to be completed throughout the course. Their aim is to consolidate and enhance your learning experience. It is very important that you complete them promptly and by the due date. These assignments form part of the formal assessment of your skills and knowledge. You will be asked to complete floristry tasks at home. 
  18. Appeals Process If you do not agree with the outcome of an assessment, here is the process to follow: 1. Talk directly with the assessor concerned to resolve the problem. If the matter is not resolved 2. Contact the Course Manager. If the matter is not resolved 3. Contact the Director. 4. If the grievance is still unresolved, the student will be advised of external organisations of appeal The details of PSF Appeals Policy are available via the student portal. 
  19. Work Experience A minimum of 38 hours of relevant industry work experience is compulsory to complete the Certificate III. This can be done at Pearsons Florist or another Florist business. It’s up to the student to arrange their own work experience. 
  20. Photography and student statements: Throughout the course, Pearsons will take photos and videos of your work and collect written statements from students. These photographs, videos and statements might be used for promotional material and be posted on the Pearsons School of Floristry website and other social media websites, or used in our marketing campaigns. You can withdraw your permission by ticking the appropriate section in the Enrolment Form. By not ticking this box, you are giving your permission for Pearsons School of Floristry to use such material. Students may take pictures of their own work in progress during class but may not take videos or photos of trainers or other students without prior permission. 
  21. Written notification of changes: Pearsons School of Floristry is required by law to keep comprehensive student records. Any changes to a student’s enrolment and study program must be received by the School in writing. This includes any change of information, such as requests to defer, notification of absence, a request for a makeup class or tutorial, change of course day, course withdrawal, change to contact details. Any changes to your INSTALLMENT plan such as your Bank or Credit Card details must be communicated to our accounts team prior to your next instalment to avoid any penalties. 
  22. Complaints A student may have a complaint regarding Pearsons, our trainers or another learner. If a student has a complaint, they should report it to a member of the school and it will be dealt with promptly and confidentially. Our goal is to respond to all complaints within 10 working days. The first point of contact should be the trainer. The trainer is usually the best person to talk to. However, if the complaint refers to the trainer, you need to contact the Student Support at the school office. If the complaint is not resolved, it is then escalated to our DIRECTOR. In the rare case that the complaint is not resolved in discussion between the Student and PSF, you can request INDEPENDENT MEDIATION. There will be costs incurred by the student to cover your own costs in the case of THIRD PARTY MEDIATION. If you have a complaint about Pearsons School of Floristry, you can contact our registering body The details of PSF Complaints Policy are available via the student portal. 
  23. Anti-Discrimination Policy and Occupational Health and Safety Policy: The Anti-Discrimination and WH&S policies must be strictly adhered to as set forth by Australian law. The details of PSF ACCESS AND EQUITY POLICY are available via the student portal.  
  24. Data collection and reporting PSF is a National VET Regulator Registered Training Organisation (NVR RTO). As such, PSF must collect and report AVETMISS data as part of its registration requirements to the National Centre for Vocational Education Research (NCVER). AVETMISS data covers students and their enrolments: who they are, where they study, what they study and the outcome. NCVER complies with both the Privacy Act in respect of personal information and a set of data sharing protocols in respect of national VET data. 
  25. Records keeping The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years. For a re-issuance of Certificates or Statements of ATTAINMENT please email PSF Student Support. 
  26. Privacy Pearsons School of Floristry comply with the obligations of the Privacy Act of 1988 
  27. Unique Student Identifier (USI) As of January 1, 2015 all student enrolling onto an accredited qualification will need to supply a UNIQUE STUDENT IDENTIFER. PSF will need to collect and verify this USI. 
  28. Transition of the National Training Package In Floristry Every few years the nationally accredited training package for floristry is reviewed and updated by SERVICE SKILLS AUSTRALIA to ensure it remains current with industry standards. Our policy at Pearsons is to ensure that when a new training package is released we will update our programs to ensure that new students receive the most current qualifications. The transition period is 12 months. If you defer your course and a new training package is released you may be required to sit additional classes and assessments to ensure you receive the current qualification. This MAY incur an additional fee. 
  29. Deferring your course If you need to defer: A. Please inform the student support officer in writing at least 10 days prior to the commencement of your next cluster. B. PSF will contact you to discuss your plans and a possible plan of action for your return. C. On returning to the course, we will discuss the currency of your skills and design the most suitable learning program.

REFUND POLICY: Terms and Conditions of a Refund

The deposit is STRICTLY non-refundable. If you have paid your deposit then decide not to commence the course, there is no refund.

A minimum of 10 business day’s WRITTEN notice prior to a cluster commencing must be given for you to receive a refund for that “CLUSTER”. No refund will be given after this time, regardless of your circumstances.

Refunds will only be issued for clusters NOT COMMENCED. If the required WRTTEN notice is not received 10 business days before you start a cluster or you have attended even one day of that cluster, you will receive NO REFUND for that cluster.

How much refund will I receive?

The amount depends on:

a. The amount you have paid;

b. the number of clusters you have enrolled in;

c. And the WRITTEN notice of WITHDRAWAL from the Course.

When you book and pay for the whole course you are in effect receiving a discount on individual cluster price of around 30%. Your refund will be based on the FULL PRICE OF A CLUSTER (See list below). Once you have attended a number of clusters there is No Refund as the individual clusters cost will exceed the amount paid. (Please see below for more details). There is no refund for the Enrichment Program.  

Cluster Name and Fee

Flower Care $270

Design $270

The Flower Shop $540

Practical – Hand tied $2,820

Practical – Wiring $3,400

Practical – Base Medium $3,200

Wrap it Up workshop (pre-req all Practical Clusters) $540

Enrichment Program (only available to fully enrolled students) $540

No refund will be given to those on individual clusters

Pearsons School of Floristry reserves the right to alter the Terms and Conditions for Enrolment in SFL30115 Certificate III in Floristry at any time.