Payment and Cancellation Policy for Masterclass and Advanced Workshops

Full payment is due at the time of enrolment.

No course transfers, refunds or credits will be issued. All enrolments are final. If you are unable to attend you are welcome to send a representative (over 18's only) in your place.

Payment and Cancellation Policy for a Demonstration Event

Full payment is due at the time of enrolment.

No refunds will be issued. However, we can supply you with a course transfer or credit if we are notified in writing a minimum of 10 business days (two weeks) before the event start date.

Missing an Masterclass, Demonstration or Advanced Workshop

If you are absent on your enrolled day of class no refund or credit will be offered. 

Please call the team on 9550 7755 or email to notify.

If your class falls on a weekend please send an email to notify the school We will contact you on the next business day.

Course Changes

PSF reserves the right to cancel classes where numbers are not sufficient and transfer students to a mutually suitable session. If no mutually suitable time can be found, a full refund will be provided. PSF reserves the right to change the location of the classes to suit numbers or room availability.

Gift Vouchers

All PSF gift vouchers are valid for 3 years from the issue date. You can redeem your gift voucher by either booking online or ringing the school on (02) 9550 7755 and quoting the gift voucher/order number. Please note that no extensions after this date will be granted.

Discounts and Promotional offers

Any purchases made using a discount or promotional offer are strictly non-refundable or transferable and must be redeemed within the stipulated time frame.

Appropriate Footwear

To ensure your safety, non-slip closed-in shoes must be worn to all classes. No thongs, open footwear or high heels are permitted in the classrooms.


While all care is taken, you are responsible for your own safety and property when travelling to and attending a course at Pearsons School of Floristry.

Photography and Social Media sharing

Whilst we encourage students to take and post images of their work during the course we respectfully request no videoing or audio recording of the workshop. Any images containing other people must seek the permission of that person before being posted. Any images of the guest instructor or PSF staff must use appropriate social media tags when being posted. If you are unsure at any time please speak to a member of staff for clarification.


All feedback is highly valued.

Please email your feedback to our CEO, Avi Pollak   


PSF Office Hours: 9am - 5pm Monday to Friday.
Phone: 02 9550 7755

All transactions are processed in Australian Dollars (AUD).