SFL30115 Terms and Conditions of Enrolment – Career Course from August 1st, 2023

SFL30115 Terms and Conditions of Enrolment – Career Course from August 1^st, 2023

How much does the course cost?

The SFL30115 Certificate III in Floristry course costs $12,300.

You pay a $1,500 non-refundable or transferrable deposit, with the balance paid either upfront before starting your study or in monthly instalments.

Fees are automatically deducted from your nominated payment method on the 1st business day of each month.

Study program		Instalment Plan
Deposit (non-refundable or transferrable) at enrolment - $1,500
3-month program		Monthly $3,600 Fortnightly $1,800 Weekly $900
6-Month Program		Monthly $1,800 Fortnightly $1,080 Weekly $540
9-month program		Monthly $1,200 Fortnightly $600 Weekly $300

Any discounts will be deducted from your final instalment.

Note: No certificate or statement of attainment will be issued if you have outstanding course fees. 

What do my fees include?

All classroom training, workbooks, support, and enrichment programs.
The flowers and materials required to complete all Certificate III designs.

What is NOT included in my fees:

3 assignments require you to purchase your flowers. This fee is not included in your student fee. We recommend to budget $200 total. These assignments occur at the end of each cluster. 
Replacement of lost sundry items and workbooks
If you miss a class or want to repeat a class, you can do so subject to availability. There will be a $75 material/admin fee.
Private Tuition

Entry Requirements

The entry requirements for this qualification are: 

Students must be over 15 years of age to enrol. 
Students must have the skills required to complete Certificate III 
You must be entitled to study in Australia (Australian or NZ citizen, permanent resident, or hold an existing visa that entitles you to study in Australia).

Warranties

No warranties are expressed or implied relating to the contents or results of attending a Pearson's Floristry course. Pearsons does not guarantee the participants will find employment upon course completion.

Duration of the Course

Most students complete their classroom program over nine months. However, PSF can tailor the program so you can either fast-track the course or extend it. Your enrolment is valid for a total of two years. 

 Your timetable for the course includes the following: 

33 classroom days.
5 days of floristry work experience.
2-3 hours per week self-paced study.

Awarding the Qualification

Students who complete the whole classroom component of the course, assignments, assessments, and the work experience program and have been assessed as competent in all relevant units of competency will receive the nationally accredited SFL30115 Certificate III in Floristry.  

Students who complete and have been assessed as competent in one or more units of the course, but not all units, will be issued with a nationally accredited Statement of Attainment in partial completion of SFL30115 Certificate III in Floristry. 

Missing a Class / Unplanned Absences

To enhance your learning experience, you must attend all classes. Please be aware of your options if you miss a class.

No refunds are provided if you do miss a class
You may be able to attend a catchup class if one is available, which will incur a flower and administration fee.
You may be able to attend another class in the following cluster, which will incur a flower and administration fee.

Additional conditions may apply.

Planned Absences

If ten (10) business days’ written notice is provided, the student may be able to attend the same class on another day/month at no charge, subject to availability. A place in another class is not guaranteed but depends on schedules and student numbers. Contact PSF Student Support for assistance with this. 

Missing or Re-sitting Assessments

To be awarded Certificate III, you must be deemed COMPETENT in all the units of competency that make up Certificate III. If you sit an Assessment and are deemed ‘Not yet satisfactory’ or miss an assessment due to absence for any reason, you will be given another opportunity to sit an assessment (maximum of 3 attempts) as follows: 

In the adjustment time on the day of the assessment. 
Attend a class where this assessment is scheduled.
Request private tuition (at a fee).

What happens if you attempt an Assessment 3 times but are still “Not yet satisfactory”?  You will be required to repeat the whole or part of the cluster, and total fees for that Cluster will be charged.   

Skills required to complete Certificate III

To be able to complete all learning and assessments and work effectively in the flower industry, you will need: 

LANGUAGE SKILLS:  A sound command of written and oral English (Year 10 equivalent) for effective communication during your course and in the workplace. (For example, providing customer service in a flower shop, understanding client’s needs, and quoting for wedding flowers and other events).  
NUMERACY: Year 10 or equivalent numeracy skills to calculate the value of flowers used in a bouquet, prepare a quotation for a client, and manage all retail transactions.        
PHYSICAL SKILLS: Studying and working as a florist requires strength, mobility, fine and gross motor skills. Your day is likely to include unpacking flowers, lifting buckets, flower care and handling, maintaining the store display, and standing for prolonged periods. It will also include making floral arrangements, which requires fine motor skills.  
TECHNOLOGY: Studying and working in floristry require basic computer skills. PSF provides students with access to our STUDENT PORTAL.  Here, you can find your study schedule and download and upload assignments.  PSF may also communicate with students via email or social media. Most florists utilise technology to communicate with their clients and in-store with electronic point of sale.

Access to technology  

To complete this course, you will need regular access to: 

A computer is needed to access, complete, and upload assignments.
an email account. 
the internet  
a smartphone
a printer

Reasonable adjustment for Special Learning Needs or Physical Impairments

We endeavour to support students with special learning needs at Pearsons School of Floristry. Any special learning needs or medical conditions/physical impairments must be disclosed to PSF before your enrolment so that you can assess whether any reasonable adjustments need to be made to your study program.  

A meeting will be organised with the student and the school to determine the best way to respond to specific learning needs and discuss the course's suitability for you. This might involve Private Tuition, taking a class more than one time, reading material before attending a class, or having a support person present in the classroom. These arrangements will be put in place individually and might incur extra costs to the student. We aim to provide a supportive learning environment for all students. 

Once you have commenced your program, if it is identified that you require additional support, PSF will contact you to arrange a meeting to discuss your options. Additional fees may apply to cover this support. 

Note: Enrolment in the course does not automatically guarantee that a student will have the skills to complete all course elements. 

Returning documentation for enrolment 

Once you have paid your deposit, you will receive an Enrolment Form & Direct Debit Form by email. You must complete and return both documents to school@pearsonsflorist.com.au. YOU WILL NOT BE ENROLLED IN THE COURSE UNTIL THESE DOCUMENTS ARE RETURNED (AND THE FIRST INSTALLMENT IS PAID).

Unique Student Identifier (USI) 

All students enrolling in an accredited qualification must supply a UNIQUE STUDENT IDENTIFIER. This must be supplied to PSF before enrolment and will be verified by PSF.  

Get a USI             

The PSF USI Policy

Changes to your study program  

Students are entitled to change their study program. A minimum of 10 business days’ written notice is required to facilitate this, and the change is subject to class numbers and availability.

Course Delivery Changes 

Occasionally, it may be necessary to cancel classes or transfer students between sites. If PSF changes a course before course commencement and a mutually suitable time cannot be found for you, a full refund will be provided, including any deposits. If a class is amalgamated during your course and no mutually suitable time can be found, you will be refunded based on the standard refund policy, depending on how you paid, with no admin fee charged. 

Administration Costs 

There are additional costs to re-print and reprocess documentation.

Re-print of SFL30115 Certificate III in Floristry - which includes certificate and statement of attainment) $30.
declined credit card payment cost of $50. 
If you pay your fees in monthly instalments and do not have sufficient funds in your nominated account at the time of withdrawal, you will incur a $50 late fee. 
Any overdue payments made as a direct deposit will incur a $50 late fee.
Please note if a monthly instalment has declined twice and our accounts team is unsuccessful in contacting the student to arrange the payment, the student will be deferred from their class program until the payment has been paid.

Student Benefits 

As a Pearsons School of Floristry student, you are entitled to a special discount on our Advanced Workshops. For all “Advanced Workshops,” Use code PSFSTUDENT15 at checkout on our website.

www.pearsonsschool.com.au

Please note: 

Discounts only available on upfront payment of course 
The above discounts cannot be used with any other offer.

Assignments and Homework 

Several assignments need to be completed throughout the course. They aim to consolidate and enhance your learning experience.  It is important that you complete them promptly and by the due date.  These assignments form part of the formal assessment of your skills and knowledge. 

Your training and assessment plan for SLF30115 will be available on the student portal. 

To complete the assignments, you will need access to a computer, printer, software applications like Microsoft Word, a camera, and the Internet.

You will be asked to complete floristry tasks at home, with an average of 2-3 hours per week required. 

Appeals Process 

If you disagree with the outcome of an assessment, there is a process to follow: 

Talk directly with the assessor concerned to resolve the problem.
Contact the Course Manager. 
Contact the Director. 
If the grievance is still unresolved, the student will be advised of external organisations of appeal.

PSF Complaints and Appeals Policy 

Student Code of Conduct 

The PSF Code of Conduct is published on the Student Portal.   This covers, but is not limited to: 

Use of mobile phones

Drug and alcohol policy

Smoking policy

Social media

General misconduct

Academic misconduct

Work Experience 

Completing Certificate III requires at least 38 hours of relevant industry work experience. This can be done at Pearsons Florist or another florist business. It is up to the student to arrange their own work experience. PSF allows florist businesses to advertise unpaid work experience opportunities through our private Facebook group.  

PSF is not responsible for Work Health and Safety (WHS) at a third-party workplace. Remember that you are not an employee of that company, and their Worker's Compensation Insurance will not cover you. It is recommended that you obtain your own insurance.

Photography and student statements

Pearsons will take photos and videos of your work throughout the course and collect student-written statements. These photographs, videos, and statements might be used for promotional material, posted on the PSF website and other social media, or used in our marketing campaigns. 

You can withdraw your permission by ticking the appropriate section in the Enrolment Form. By not ticking this box, you are allowing Pearsons School of Floristry to use such material. 

Students may take pictures of their work in progress during class but may not take videos or photos of trainers or other students without prior permission. 

To ensure your safety at Pearsons School of Floristry, please be aware that CCTV surveillance is in operation throughout the premises.

Written notification of changes

PSF is required by law to keep comprehensive student records. The school must receive any changes to a student’s enrolment and study program in writing. This includes any change of information, such as requests to defer, notification of absence, a request for a makeup class, change of course day, course withdrawal, or change to contact details.  

Please get in touch with Student Support - trainer@pearsonsflorist.com.au

Any changes to your instalment plan, such as your bank or credit card details, must be communicated to our accounts team before your next instalment to avoid penalties.  

Please contact accounts@pearsonsflorist.com.au 

If PSF changes its ownership structure or engages a 3rd party to undertake part of the program on our behalf, you will be notified via email. 

Complaints and Appeals 

A student may complain about Pearsons, our trainers, or another learner. If a student has a complaint, they should report it to a school staff member, and it will be dealt with promptly and confidentially. Our goal is to respond to all complaints within 10 working days. 

The first point of contact should be the trainer.  The trainer is usually the best person to talk to. However, if the complaint concerns the trainer, you must contact Student Support at the school office. If the complaint is not resolved, it is escalated to our director. 

In the rare case that the complaint is not resolved in a discussion between the Student and PSF, you can request independent mediation.  The student will incur costs to cover your costs in the case of third-party mediation. 

If you have a complaint about Pearsons School of Floristry, contact our registering body, ASQA. 

PSF Complaints and Appeals Policy

Anti-Discrimination Policy and Occupational Health and Safety Policy 

The Anti-Discrimination and WH&S policies must be strictly adhered to by Australian law. 

 PSF ACCESS AND EQUITY POLICY

Data collection and reporting 

PSF is a National VET Regulator Registered Training Organisation (NVR RTO). As such, PSF must collect and report AVETMISS data as part of its registration requirements to the National Centre for Vocational Education Research (NCVER).  

AVETMISS data covers students and their enrolments: who they are, where they study, what they study, and the outcome. NCVER complies with both the Privacy Act with respect to personal information and a set of data-sharing protocols with respect to national VET data. 

Records keeping 

The NVR-registered training organization must retain client records of attainment of units of competency and qualifications for 30 years.  For a re-issuance of Certificates or Statements of ATTAINMENT, please email PSF Student Support.  

Privacy 

Pearsons School of Floristry complies with the obligations of the Privacy Act of 1988. PSF Privacy Policy  

Transition of the National Training Package in Floristry 

Every few years, the nationally accredited training package for floristry is reviewed and updated by SERVICE SKILLS AUSTRALIA to ensure it remains current with industry standards. Our policy at Pearsons is to ensure that when a new training package is released, we will update our programs to ensure that new students receive the most current qualifications. The transition period is 12 months. 

If you defer your course and a new training package is released, you may be required to sit additional classes and assessments to ensure you receive the current qualification. This MAY incur an additional fee. 

Notification of Significant Changes to the PSF as an RTO 

PSF will report significant control, management, or operations changes to the Australian Skills Quality Authority (ASQA) and other relevant regulatory agencies. This covers changes in ownership, CEO, Financial Viability, and critical incidents.

PSF Deferring, Withdrawal and Refund Policy  

PSF Deferring, Withdrawal and Refund Policy 

This policy applies to the Pearsons flexible SFL30115 CERTIFICATE III in Floristry program students.  A separate policy applies to students enrolled under Smart and Skilled. 

Re-enrolment

Should you return to complete the Career Course after 2 years has lapsed from your original enrolment date, you will be required to pay a re-enrolment fee of $750. This includes administration and on-boarding. This is in addition to your career course instalments, which will be recalculated to current fees of re-enrolment. 

Published Policies

Smart and Skilled - SFL30115 Certificate III in Floristry – Pearsons School of Floristry
Certificate III Policies and Forms – Pearsons School of Floristry
Pearsons School of Floristry reserves the right to alter the Terms and Conditions for Enrolment in SFL30115 Certificate III at any time. 

All feedback is highly valued.

Please email your feedback to our CEO, Avi Pollak avip@pearsonsflorist.com.au.

PSF Office Hours: 9am - 5pm Monday to Friday.
Phone: 02 9550 7755
Email: school@pearsonsflorist.com.au