TERMS AND CONDITIONS OF ENROLMENT SFL30115 CERTIFICATE III IN FLORISTRY

Pearsons School of Floristry (PSF) enrolments from April 15, 2022.

How much does the course cost?

The SFL30115 Certificate III in Floristry course costs $11,000.

You pay a $1500 non-refundable deposit, with the balance paid in monthly instalments over the duration of your program (3,6 or 9 months).

Fees are automatically deducted from your nominated payment method on the 1st day of each month.

Study program	Monthly Instalment (Early Bird)	Monthly Instalment (Standard)
Deposit (non-refundable) at enrolment - $1,500
3-month program	$3,000 for 3 months	$3,000 prior to starting $3,500 final instalment
6-Month Program	$1,500 for 6 months	$1,500 for 5 months $2,000 final instalment
9-month program	$1,000 for 9 Months	$1,000 for 8 months $1,500 final instalment

Your ﬁrst instalment is due prior to the commencement of your studies.
For example: If you begin your course on the 12th of September, your ﬁrst instalment is due on the 1st of September.
It is up to the student to ensure that sufﬁcient funds are available to cover these charges. If the funds are not available your course start date will be delayed.
Discount - any discounts or exclusive offers that reduce your fees are deducted from the final payment.
Before you can be enrolled in this course, PSF must receive your Direct Debit and Enrolment Forms.

What happens if you cannot meet your next Instalment Payment?

It is up to the student to ensure that sufﬁcient funds for the due date.
A student cannot continue to attend classes if instalments are not up to date.
You may be able to defer your program, recommencing when payments are up to date.
You may need to repeat classes – fees for additional flowers may apply.
Please note that a return to the classroom will be subject to availability.

If you have any issue regarding payment, please contact our Accounts Department (02) 9550 7711 prior to the due date.

What do my fees include

All training (classroom and online), workbooks and support program.
The flowers and materials required to complete all Certificate III designs.

What is NOT included in my fees:

There are 3 assignments that require you to purchase your flowers. This fee is not included in your student fee. We recommend to budget $50-$80 per assignment, $200 in total. These assignments occur at the end of end of the ‘Hand Tied’, ‘Base Medium’, and ‘Wrap it up’ clusters.
Replacement of lost sundry items and workbooks
If you miss a class or want to repeat a class, you can subject to availability. There will be a $65 material/admin fee.
Private tuition.
Flowers and materials for optional self-paced tutorial.

Entry Requirements

The entry requirements for this qualification are:

Students must be over 18 years of age to enrol.
Students must have the skills required to complete Certificate III (See item 12 for Skills required to complete this course).
You must be entitled to study in Australia (Australian or NZ citizen, permanent resident or hold an existing visa that entitles you to study in Australia).

Warrantees

There are no warrantees expressed or implied relating to the contents or results of attending a Pearsons Floristry course. Pearsons does not guarantee the participants will find employment upon course completion.

Duration of the course

Most students complete their classroom program over nine months. However, PSF can tailor the program so you can either fast-track the course or extend it. Your enrolment is valid for a total of two years.

Your timetable for the course includes the following:

Remote Induction: 2 days working from home under the guidance of our trainer.
31 classroom days; scheduled one day per week over 9 months (unless fast tracking).
5 days floristry work experience.
2 x two-day workshops throughout the course.
2-3 hours per week self-paced study time including assignments.

It is strongly recommended that students practice their floristry designs in their own time.

Awarding the Qualification

Students who complete the whole classroom component of the course, assignments, assessments, and the work experience program, and have been assessed as competent in all relevant units of competency will receive the nationally accredited SFL30115 Certificate III in Floristry.

Students who complete and have been assessed as competent in one or more units of the course, but not all units, will be issued with a nationally accredited Statement of Attainment in partial completion of SFL30115 Certificate III in Floristry.

Missing a class

We recommend that you attend all classes as scheduled. Variations to a student’s timetable are limited and subject to availability. However, if this is not possible your options are:

Planned Absences

If ten (10) business days’ written notice is provided, the student may be able to attend the same class at another day/month at no charge, subject to availability. A place in another class is not guaranteed but is dependent on schedules and student numbers. Contact PSF Student Support for assistance with this.

Alternatively, you may in some circumstances book on to a SELF-PACED TUTORIAL or PRIVATE TUITION.

Note: It is essential to your learning that you attend Week 1 of your Wiring Cluster. If you cannot attend, we recommend you attend a make-up class (if there are any available) or to book on to a PRIVATE TUITION (fees apply, see condition 10).

Unplanned Absences

If less than 10 business days’ written notice is given, you may be able to attend the same class on another day/month subject to availability. The following fees will be charged to cover, Materials and Administration Fee $65.

A place in another class is NOT GUARANTEED but is dependent on schedules and student numbers.

Note: As we are dealing with fresh materials and in order to be fair to all students, these terms and conditions must be strictly adhered to. If you do not attend class your flowers will be shared with other students.

Missing or Re sitting Assessments

To be awarded Certificate III you will need to be deemed COMPETENT in all the units of competency that make up Certificate III. If you sit an Assessment and are deemed ‘Not yet satisfactory’ or you miss an assessment due to absence for any reason, you will be given another opportunity to sit an assessment (maximum of 3 attempts) as follows:

In the adjustment time on the day of the assessment.
Attend a class where this assessment is scheduled (see “Missing a class” condition 7).
Attend a self-paced tutorial (see “Self-paced tutorial” condition 9).
Request private tuition (at a fee). See “Private tuition” condition 10.

What happens if you attempt an Assessment 3 times but are still “Not yet satisfactory”? You will be required to repeat the whole or part of the cluster and full fees for that Cluster will be charged.

Self-paced Tutorial Support

All Certificate III students can attend four (4) x 3 hour self-paced tutorials sessions throughout their course.

The aim of these sessions is to allow a student to practice their practical floristry skills, sit or re-sit an assessment or meet with a trainer/assessor out of their normal class hours.

All Students must provide their own materials. Basic sundry items will be available.
Students will need to source their materials independently.
You MUST ENROLvia email, stating what you plan to do. Simply email trainer@pearsonsflorist.com.au or send a message via the student portal.
These sessions are NOT CLASSROOM LEARNING, but self-paced. Trainers will have a number of students in any session with a variety of needs. They are not able to devote themselves to just one topic. Students who are there for an assessment will have priority.
Trainers will only review items that are part of the Certificate III curriculum.

Bookings to sessions are subject to availability.

If you wish to attend an extra Self-paced Tutorial, the fee is $65. These extra sessions are only offered if places are available.

Private tuition

If at any time you require one-on-one training you can book a session of private tuition.

cost $75 per hour, plus cost of flowers/materials
It is a one-on-one session with a trainer
Will cover designs from the Certificate III curriculum only.

Re-sitting classes

You may choose to re-sit a class that you have already completed so you can receive the training in a particular design again. This is subject to space availability in that class. This option is available throughout your 2-year enrolment. The fee structure is as follows:

If you are currently completing clusters, the fee is $65.
If you have completed the cluster, have been deemed “competent” in the cluster, and you are still within your 2 years enrolment period, the fee is $100.

To discuss your options contact: trainer@pearsonsflorist.com.au

Skills required to complete Certificate III

If you are over 18 you can enrol in this course. However, to be able to complete all learning and assessments and work effectively in the flower industry you will need:

LANGUAGE SKILLS: A sound command of written and oral English (Year 10 equivalent) for effective communication both during your course and in the workplace. For example, providing customer service in a flower shop, understanding client’s needs, and quoting for wedding flowers and other events.
NUMERACY:Year 10 or equivalent numeracy skills so you can calculate the value of flowers to be used in a bouquet, prepare a quotation for a client, and manage all retail transactions.
PHYSICAL SKILLS: Studying and working as a florist requires strength, mobility, fine and gross motor skills. Your day is likely to include unpacking flowers, lifting buckets, flower care and handling, maintaining the store display and standing for prolonged periods. It will also include making floral arrangements which requires fine motor skills.
TECHNOLOGY: Studying and working in floristry require basic computer skills. PSF provide students with access to our STUDENT PORTAL. Here you can find your study schedule, download, and upload assignments and communicate with trainers. PSF may also communicate with students via email or social media. Most florists utilise technology to communicate with their clients and in-store with electronic point of sale.

Access to technology

To complete this course you will need regular access to:

a computer to access, complete and upload assignments
an email account
the internet
a smart phone
A FACEBOOK account so you can join the Pearsons School Of Floristry Student Group (recommended but not compulsory).
a printer

Reasonable adjustment for Special Learning Needs or Physical Impairments

At Pearsons School of Floristry, we endeavour to support students with Special Learning Needs. Any special learning needs or medical conditions/physical impairments must be disclosed to PSF prior to your enrolment so an assessment can be made as to whether any reasonable adjustments need to be made to your study program.

A meeting will be organised with the student and the school to determine the best way to respond to specific learning needs, and to discuss the suitability of the course for you. This might involve Private Tuition, taking a class more than one time, reading material prior to attending a class or having a support person present in the classroom. These arrangements will be put in place on an individual basis and might incur extra cost to the student. Our aim is to provide a supportive learning environment for all students.

Once you have commenced your program, if it is identified that you require additional support, PSF will contact you to arrange a meeting to discuss your options. Additional fees may apply to cover this support.

Note: Enrolment on to the course does not automatically guarantee that a student will have the skills to complete all elements of the course.

15. Returning documentation for enrolment

Once you have paid your Administration Fee, you will receive an Enrolment Form by post or email and if you are paying via our instalment plan, you will also receive a direct debit mandate. It is essential that you return these important documents as soon as possible. YOU WILL NOT BE ENROLLED ONTO THE COURSE UNTIL THIS DOCUMENTATION IS RETURNED TO US. You can return a scanned copy of the documents by email or post them back to us.

Note: No certificate or statement of attainment will be issued if the enrolment documents are not fully completed and received by PSF.

Unique Student Identifier (USI)

All students enrolling onto an accredited qualification will need to supply a UNIQUE STUDENT IDENTIFIER. This must be supplied to PSF prior to enrolment, and will be verified by PSF.

Get a USI

The PSF USI Policy

Changes to your study program

Students are entitled to change their study program. A minimum of 10 business days notice in writing is required to facilitate this and acceptance of change will be subject to class numbers and availability.

Note: Government mandates may also impact your study program if there is a community wide lockdown.

Course Delivery Changes

Occasionally it may be necessary to cancel classes or transfer students between sites. If PSF changes a course prior to course commencement and a mutually suitable time cannot be found for you, a full refund will be provided, including any deposits. If a class is amalgamated during your course and no mutually suitable time can be found for you, you will be refunded based on the standard refund policy, depending on how you paid, with no admin fee charged.

Administration Costs

There are additional costs to re-print and reprocess documentation.

Re-print of SFL30115 Certificate III in Floristry - which includes certificate and statement of attainment) $30
declined credit card payment cost $50
If you are paying your fees by monthly instalments and you do not have sufficient funds in your nominated account at the time of withdrawal, you will incur a $50 late fee.
Any overdue payments made as a direct deposit will incur a $50 late fee.

Student Benefits

As a student at Pearsons School of Floristry, you are entitled to special discount on our short courses:

Discount Available:

Discount:

Currently enrolled in SFL30115 Certificate III in Floristry

All ‘Courses for Fun’ beginner and intermediate classes. Not available on Master classes.

15%

Past Certificate III student of PSF

All ‘Courses for Fun’ beginner and intermediate classes. Not available on Master classes.

10%

Please note:

Discounts only available on upfront payment of course
The above discounts cannot be used with any other offer

Assignments and Homework

There are several assignments that need to be completed throughout the course. Their aim is to consolidate and enhance your learning experience. It is important that you complete them promptly and by the due date. These assignments form part of the formal assessment of your skills and knowledge.

Your training and assessment plan for SLF30115 will be available on the student portal.

To complete the assignments, you will need access to a computer, printer, software applications like Microsoft Word, a camera, microphone and the Internet..

You will be asked to complete floristry tasks at home, with an average of 2-3 hours per week required.

Appeals Process

If you do not agree with the outcome of an assessment, there is the process to follow:

Talk directly with the assessor concerned to resolve the problem.
Contact the Course Manager.
Contact the Director.
If the grievance is still unresolved, the student will be advised of external organisations of appeal.

PSF Complaints and Appeals Policy

Student Code of Conduct

The PSF Code of Conduct is published on the Student Portal. This covers, but is not limited to:

Use of mobile phones

Drug and alcohol policy

Smoking policy

Social media

General misconduct

Academic misconduct

Work Experience

A minimum of 38 hours of relevant industry work experience is compulsory to complete the Certificate III. This can be done at Pearsons Florist or another Florist business. It is up to the student to arrange their own work experience. PSF allows florist businesses to advertise unpaid work experience opportunities through our private Facebook group.

PSF are not responsible for Work Health and Safety (WHS) at a third-party workplace. Remember that you are not an employee of that company, and you will not be covered by their Workers Compensation Insurance. It is recommended that you take out your own personal insurance.

Photography and student statements

Throughout the course, Pearsons will take photos and videos of your work and collect written statements from students. These photographs, videos and statements might be used for promotional material and be posted on the PSF website and other social media or used in our marketing campaigns.

You can withdraw your permission by ticking the appropriate section in the Enrolment Form. By not ticking this box, you are giving your permission for Pearsons School of Floristry to use such material.

Students may take pictures of their own work in progress during class but may not take videos or photos of trainers or other students without prior permission.

Written notification of changes

PSF is required by law to keep comprehensive student records. Any changes to a student’s enrolment and study program must be received by the school in writing. This includes any change of information, such as requests to defer, notification of absence, a request for a makeup class or tutorial, change of course day, course withdrawal, change to contact details.

Please contact trainer@pearsonsflorist.com.au

Any changes to your instalment plan such as your bank or credit card details must be communicated to our accounts team prior to your next instalment to avoid any penalties.

Please contact accounts@pearsonsflorist.com.au

If PSF change their ownership structure or engage a 3rd party to undertake part of the program on our behalf, you will be notified via email.

Complaints and Appeals

A student may have a complaint regarding Pearsons, our trainers, or another learner. If a student has a complaint, they should report it to a staff member of the school, and it will be dealt with promptly and confidentially. Our goal is to respond to all complaints within 10 working days.

The first point of contact should be the trainer. The trainer is usually the best person to talk to. However, if the complaint refers to the trainer, you need to contact Student Support at the school office. If the complaint is not resolved, it is then escalated to our Director.

In the rare case that the complaint is not resolved in discussion between the Student and PSF, you can request independent mediation. There will be costs incurred by the student to cover your own costs in the case of third-party mediation.

If you have a complaint about Pearsons School of Floristry, you can contact our registering body, ASQA.

PSF Complaints and Appeals Policy

Anti-Discrimination Policy and Occupational Health and Safety Policy

The Anti-Discrimination and WH&S policies must be strictly adhered to as set forth by Australian law.

PSF ACCESS AND EQUITY POLICY

Data collection and reporting

PSF is a National VET Regulator Registered Training Organisation (NVR RTO). As such, PSF must collect and report AVETMISS data as part of its registration requirements to the National Centre for Vocational Education Research (NCVER).

AVETMISS data covers students and their enrolments: who they are, where they study, what they study and the outcome. NCVER complies with both the Privacy Act in respect of personal information and a set of data sharing protocols in respect of national VET data.

Records keeping

The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years. For a re-issuance of Certificates or Statements of ATTAINMENT please email PSF Student Support.

Privacy

Pearsons School of Floristry comply with the obligations of the Privacy Act of 1988. PSF Privacy Policy

Transition of the National Training Package In Floristry

Every few years the nationally accredited training package for floristry is reviewed and updated by SERVICE SKILLS AUSTRALIA to ensure it remains current with industry standards. Our policy at Pearsons is to ensure that when a new training package is released we will update our programs to ensure that new students receive the most current qualifications. The transition period is 12 months.

If you defer your course and a new training package is released you may be required to sit additional classes and assessments to ensure you receive the current qualification. This MAY incur an additional fee.

Notification of Significant Changes to the PSF as an RTO

PSF will report significant changes in its control, management or operations to Australian Skills Quality Authority (ASQA) and other relevant regulatory agencies. This covers changes in ownership, CEO, our Financial Viability and any critical incidents.

PSF Deferring, Withdrawal and Refund Policy

PSF Deferring, Withdrawal and Refund Policy

This policy applies to students that have enrolled in the Pearsons flexible SFL30115 CERTIFICATE III in Floristry program. A separate policy applies to students enrolled under Smart and Skilled.

Published Policies

Smart and Skilled - SFL30115 Certificate III in Floristry – Pearsons School of Floristry

Certificate III Policies and Forms – Pearsons School of Floristry

Pearsons School of Floristry reserves the right to alter the Terms and Conditions for Enrolment in SFL30115 Certificate III in Floristry at any time.